KEY POINTS :

 

1. Offerings and Relationship Between You and Us

www.pitrakripa.com is owned and operated by Shree Pitra Kripa Jewellers (“we,” “us,” or “our”). These Terms govern your use of the website and any services we provide.

Our website offers jewellery and gemstone products. By using this website, you confirm that you have read, understood, and agree to comply with these Terms.

 

2. Eligibility

You must be at least 18 years old, or the legal age of majority in your jurisdiction, to use this website and our services. By using our website, you represent and warrant that you have the legal authority to enter into this agreement.

If such use is prohibited by applicable law in your country or region, you must not use our website or services.

 

3. Commercial Usage Terms

When purchasing a product through our website:

You are responsible for carefully reviewing the full product description before purchase.

A binding contract is formed once your payment is successfully processed.

Prices are subject to change without prior notice, and we reserve the right to correct any pricing errors.

Additional fees, including taxes and transaction charges, may apply and will be reflected at checkout.

 

4. Return Policy

For detailed information, please refer to our Returns & Refund Policy.

Key highlights include:

• Returns must be requested within 3 days from the delivery date.

• Returns are accepted only if the product is damaged, defective, or incorrect.

• Submission of an unboxing video, intact product seal, and QR code verification is mandatory to process returns.

• Customized or promotional items are non-returnable.

• Cash refunds will not be provided for used or misused products.

• Non-compliance with these conditions may lead to rejection of the return request or legal action.

 

5. Guarantee or Damaged Product

We guarantee the purity of our products. If a valid claim is received for a product damaged prior to shipping, we will repair the product at no additional cost.

 

6. Ownership and Copyright

All content on this website, including but not limited to software, images, text, graphics, logos, trademarks, copyrights, photographs, audio, videos, and all related intellectual property rights, are the exclusive property of Shree Pitra Kripa Jewellers.

Except as expressly authorized, you may not copy, reproduce, distribute, modify, display, or create derivative works from any part of the website or its content.

 

7. Uploading Content / Custom Requests

By uploading any content (including but not limited to designs, images, videos, audio files, logos, text, or other materials) to our website, you represent and warrant that you own all rights to the content or have obtained all necessary licenses or permissions.

You consent that your uploaded content may be publicly displayed on the website.

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8. Right to Suspend/Cancel

We reserve the right to suspend or terminate your access to our services, either temporarily or permanently, without prior notice or liability, if you violate any provision of these Terms or applicable laws.

You may cancel your account or services at any time. For subscriptions that automatically renew, cancellation will take effect at the end of the current paid period.

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9. Indemnification

You agree to indemnify, defend, and hold harmless Shree Pitra Kripa Jewellers and its affiliates from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorney’s fees) arising out of or related to your use of the website or services, or any violation of these Terms.

Intentional tampering or causing data loss may be subject to prosecution under applicable Indian laws.

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10. Limitations and Liability

To the fullest extent permitted by applicable law, Shree Pitra Kripa Jewellers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, goodwill, data, or other intangible losses arising from your use or inability to use our services.

We do not guarantee that our service will be error-free, uninterrupted, or secure, and we disclaim any liability for errors or inaccuracies in content.

We shall not be liable for any delay or failure in performance caused by events beyond our reasonable control, including but not limited to natural disasters, war, government restrictions, or transportation delays.

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11. Right to Change/Modify

We reserve the right to modify these Terms at any time, in our sole discretion. Material changes will be communicated via notice on the website or by other means.

By continuing to use the website or our services after changes are posted, you agree to be bound by the updated Terms. If you do not agree, please discontinue use immediately.

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12. Promotional Email and Content

By providing your contact information, you consent to receive promotional messages and materials from us via mail, email, phone calls, or text messages. You may opt out of receiving such communications at any time by notifying us.

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13. Law and Dispute

These Terms shall be governed by and construed in accordance with the laws of India.

You agree that any disputes arising from or related to these Terms or your use of the services will be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh, India.

The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

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14. Prohibited Uses

• You agree not to use the website or its content for any unlawful or prohibited purpose, including but not limited to:

• Violating any laws, regulations, or third-party rights.

• Harassing, abusing, discriminating against, or defaming others.

• Submitting false or misleading information.

• Uploading viruses, malware, or other harmful code.

• Collecting personal information of others without consent.

• Engaging in spam, phishing, scraping, or unauthorized data collection.

• Circumventing security features of the website or related services.

• Violation of these terms may result in suspension or termination of your access and legal action.

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15. Third-Party Content

Our website may contain links to third-party websites, products, or services that are not owned or controlled by us.

We do not endorse or assume responsibility for any third-party content, policies, or practices. You acknowledge and agree that we shall not be liable for any damages or losses caused by your use of or reliance on any third-party websites or services.

Please review the terms and privacy policies of any third-party sites before engaging in transactions.

 

16. Billing and Account Information

We reserve the right to refuse or cancel any order at our discretion, including orders that appear to be placed by resellers or dealers. We may limit quantities per person, household, or order.

If we cancel or modify your order, we will attempt to notify you via the contact information provided.

You agree to provide accurate and current billing and account information and to promptly update such information as necessary.

Please refer to our Returns Policy for more details.

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17. Feedback and Comments

You may submit comments, ideas, or other materials to us voluntarily or at our request. By submitting, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such content.

We have no obligation to keep comments confidential, pay compensation, or respond.

You represent and warrant that your comments do not infringe on any third-party rights and do not contain unlawful, defamatory, abusive, obscene, or harmful content or malware.

Misrepresentation of identity or false information is prohibited. You are solely responsible for your submissions.

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18. Disclaimer

We do not warrant or guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.

Results obtained from using our service may not always be accurate or reliable. Our site is SSL certified to enhance security.

We reserve the right to suspend, modify, or discontinue the service at any time without notice.

Your use of the service is at your sole risk. All products and services are provided “as is” and “as available,” without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Shree Pitra Kripa Jewellers and its affiliates shall not be liable for any damages arising from your use or inability to use the service, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

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19. Pricing

For pricing details, please refer to the Pricing section on our website.

Prices are subject to change at any time to reflect current market rates.

 

20. Our Offerings

For information about our products and services, please visit the Our Offerings page on our website.